![]() "ARRIS Secure Internet app", "MultiTrust Advanced Rights Management" etcĪrris Customer Support () might be able to help, but in the past they have always directed me back to my ISP (on other topics my ISP was ignorant of). (Of note, you have to have the Panaromic Wifi gateway in order to be able to have/use Advanced Security, the older/other modems don't support it.)Ī little bit of research on Arris seems to support this to as Arris has some security products that may simple be renamed by ISPs for the consumer market, i.e. I imagine for Cox that 'Advanced Security' is a product bundled with the 'Panaramic Wifi' gateways they they get from Arris. In my case, Cox buys their modems they sell/lease to customers from Arris. ![]() ![]() Total speculation, but I think they are purchasing this 'Advanced Security' solution from a vendor, and don't have control over it themselves. The Comcast representatives answer is that there is no way to get whitelisted or avoid and I even asked them to escalate to their engineers with the same answer resturned. After multiple negative responses by their web site support over a period of two months, I set this aside to come back to. I've tried multiple times to get Comcast to whitelist or provide information about how to avoid getting caught in this. To learn more, please visit Getting Started with xFi Advanced Security for additional details. How do I access Advanced Security features in xFi?Īdvanced Security is available to Xfinity Internet subscribers who rent one of the following compatible xFi Gateways:Īrris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM, Technicolor CGM4331COM or Arris X5001. It will also adapt to your home network and get smarter over time to keep up with new threats. Advanced Security monitors devices real-time and will alert you when devices are behaving in unusual ways that could indicate a network threat. XFi Advanced Security gives added peace of mind for your home network by preventing you from inadvertently visiting malicious sites or downloading dangerous files, as well as blocking remote access to smart devices from unknown or dangerous sources. The brands/models are potentially a part of this advanced security thing. Xfinity Xfi seems to be the culprit, depending on your service and equipment. If you have your own router or modem, this may not be the issue. This does not affect just everyone, but the URL to disable is. A VPN that does port forwarding is the key. I only add this because I have seen quite a few people move to a VPN to get around Xfinity issues, only to be disappointed that their new VPN didn't get the job done. ![]() My personal choice of VPN has dedicated servers that are 100% port forwarded, meaning when I connect to that specific server, every single port that is used on the remote side is the exact same port it will use on my side, with no blocking. So, make sure your VPN also has a port forwarding or opening option. And some VPNs block most ports for your protection. Your local PC still has to have the proper port (1802) open to receive the FG data. Yeah, I know this isn't a 100% detailed and technically accurate breakdown, but it illustrates the point.īut your VPN only hands off the info to your computer bypassing any snooping or security in the middle, it doesn't ignore your firewalls or blocking. A VPN basically 'tunnels' through your providers security and firewalls typically, routing all its traffic through one encrypted connection through a dedicated socket/port. But when doing your research, just make sure your VPN service has the ability to do their own port forwarding. Some may use one already, some may need one just for times like this. You may be able to disable it permanently (or until they turn it on again).Īs always, a good VPN can resolve this. I had a Comcast tech out and he said this extra layer of security can't be bypassed and even the newest of modems will have it. At the end of 30 days, you have to allow it all again. But as damned said, it's only for 30 days. Now you can click on "allow" to let FG and anyone else trying to access Port 1802 through. Click on that and the next page will say "threat history". The next page will say "Unauthorized Access Attempt and specify the number of threats to your device. Click on your device that runs Fantasy Grounds. It will probably show that there were "threats" to your devices. Click on Network, then Advanced Security, then you'll see all the devices connected to your wifi. This would be where you can pay your monthly bill. So log into /myxfi, NOT the admin page where you port forward. You will need to go in and unblock the FG server AND your players every 30days. Comcast, Cox, Shaw Communications and Xfinity users - your ISP is "protecting" you and blocking incoming connections on your Port Forwards.
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